“If I put a rope around your neck and pull, your neck hurts, but your neck isn’t the problem, I am, because I am pulling the rope.”-Mike Boyle
When it comes to managing your team members, do we focus on the symptoms or do we coach people on resolving the true problems? It is easy to get caught up in the symptoms of problems; it’s more difficult to recognize the problem and move towards the solutions. The best approach to problem solving is asking great, probing, open ended questions. Questions that require more than a yes or a no answer. Think: Why is there a problem? How did we get here? What could we have done differently to have achieved a better outcome?