“Identify your problems but give your power and energy to solutions.”-Tony Robbins click on the title to watch video.
As a manager, I helped walk my team towards the solutions. It is easy to get stuck on the problem. People are aggravated, they want to tell their story, and it leads to focusing on the problem. Once the problem is described and understood, move the team towards focusing on solutions. Let the team come up with resolutions and decide which is the best solution for the team, and the company.